Privacy Policy

Last updated: March 2026

AFFOLUX ("we", "us", "our") operates affolux.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our services, you consent to the practices described herein, in accordance with applicable Indian law including the Digital Personal Data Protection Act, 2023 where applicable.

Information we collect

We may collect the following categories of information:

  • Personal information: Name, email address, phone number, billing and shipping address
  • Payment information: Payments are processed securely by Razorpay. We do not store your full card number, CVV, or UPI PIN on our servers.
  • Browsing data: IP address, browser type, device information, pages visited, and cookies (see below)
  • Communications: Messages you send via our contact form or customer support channels

How we use your information

  • Process and fulfil your orders, including delivery and returns
  • Provide customer support and respond to inquiries
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications about new products and offers, only with your consent (you may opt out at any time)
  • Improve our website, products, and user experience
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

Data security

We implement appropriate technical and organizational measures to protect your data, including SSL/TLS encryption on our website, secure hosting environments, and restricted access to personal information. Payment card data is handled exclusively by Razorpay, a PCI-DSS compliant payment gateway. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

Third-party service providers

We share data with trusted partners only as necessary:

  • Razorpay — payment processing
  • Shipping partners — Delhivery, Blue Dart, India Post for order delivery
  • Resend — transactional and marketing email delivery
  • Supabase — secure database and authentication hosting

These providers are contractually obligated to use your data only for the services they perform for us.

Your rights

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal retention requirements
  • Opt out of marketing emails via the unsubscribe link or by contacting us
  • Withdraw consent where processing is based on consent

Cookies

We use cookies and similar technologies for session management, shopping cart functionality, analytics, and preferences. You can control cookies through your browser settings; disabling certain cookies may affect site functionality. Types of cookies we use include essential cookies (required for the site to work), analytics cookies (to understand usage), and preference cookies (to remember your settings).

Data retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including order records for tax and legal compliance (typically up to 7 years for financial records as per Indian law).

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have collected information from a minor, contact us immediately.

Contact us

For privacy-related requests or questions, email support@affolux.in. We will respond within 30 days.